Last updated: July 27, 2026

You have 30 calendar days from the date your order is delivered to initiate a return.

What can be returned

  • Items must be unworn, unwashed, and in the exact condition you received them.
  • Original poly bag and all hang tags must be attached. If the tag is removed, we can’t accept the return.
  • Shoes must be tried on indoors on a clean surface. The shoebox counts as part of the product — don’t use it as the shipping box or tape anything directly to it.

What cannot be returned

  • Final sale items. These are clearly marked on the product page with a “Final Sale” badge.
  • Items with visible signs of wear: makeup stains, deodorant marks, pet hair, strong scents (perfume, smoke, etc.). Our returns team checks each item.
  • Gift cards or e-gift cards (when we launch these, they will be noted as non-returnable).

Hygiene-specific rule

  • Items with a sewn-in gusset or liner (like certain shorts or bodysuits) must be tried on over your own underwear. This is a health requirement, and we mention it on the product listing for those specific items.

How to start a return

  1. Email info@alooyogashop.it.com with your order number and the item(s) you want to send back.
  2. We’ll reply with a prepaid return shipping label and an RMA (Return Merchandise Authorization) number. This usually happens within a few hours during business hours.
  3. Write the RMA number on the outside of your package. Packages without an RMA number may take longer to process.
  4. Drop the package at the carrier location within 7 days of receiving the label. The label expires after 7 days — if that happens, just email us for a new one.

Return shipping costs

  • All returns ship back to us for free. We provide the label.
  • No restocking fees. Ever. You get back what you paid for the item.

Return address
Alooyogashop Returns
8 Highview Drive
Woodbridge, NJ 07095
United States

Damaged, defective, or wrong items

  • If you receive something damaged, faulty, or not what you ordered, email us photos within 7 days of delivery.
  • We process damage and error claims within 1–2 business days after photo verification.
  • After verification, you choose: a free replacement (if in stock) or a full refund. We’ll cover any shipping costs for the replacement.

Refund processing

  • Once your return arrives at our warehouse, we inspect it within 1–2 business days.
  • After approval, the refund is issued to your original payment method immediately.
  • Your bank or credit card company then needs 7–10 business days to post the credit to your account. That part we can’t speed up.
  • You’ll get a confirmation email the moment we process the refund.
  • The refund covers the item price. Since our shipping is always free, no shipping cost is deducted or refunded.

What if we receive a non-eligible return?

  • If an item comes back that doesn’t meet our return conditions, we’ll contact you with details.
  • Options: we can ship it back to you (a $5.99 return shipping fee applies) or you can choose to have us dispose of it. No refund will be issued in these cases.

Exchanges

  • We don’t offer a direct exchange workflow yet.
  • To swap a size or color, place a new order for the item you want, then return the original. That way your replacement ships immediately without waiting for the return to arrive.